Testimonials

Success looks like...

  • Four years (and counting) of robust availability and high performance

  • Improved operations and support for Flexcube platform, resulting from Cintra’s proactive architecture support

  • Fast-response 24-hour Oracle managed services ensure issues are dealt with quickly, before they impact the business

Legacy to Cloud: Your Path to Modernization with

Facing the pressing challenges of a legacy platform and the looming shadow of technical debt? It's time to look to the future and evolve. Dive into a world where downtime is minimized, efficiency is maximized, and the business is aligned to a flexible technology platform.

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Technical Breakdown


Starting Context: The bank's core banking system, powered by Oracle Flexcube, was initially hosted on a traditional platform. They needed to shift to a more robust and flexible architecture to meet evolving banking demands.

Objectives of the Managed Services:

  • To achieve uninterrupted high performance and availability of the Flexcube platform.

  • Maintain banking-industry-grade service levels in performance, availability, and security.

  • Provide round-the-clock monitoring and proactive system maintenance.

  • Manage development, testing, and disaster recovery environments effectively.

Cintra’s Methodological Approach:

  • Continuous Monitoring and Proactive Maintenance:

    • Implemented 24x7 real-time monitoring and rapid issue resolution strategies.

    • Conducted regular proactive maintenance, including the application of critical patches to enhance service levels.

  • Comprehensive Management:

    • Extended services to include management of the bank's development, testing, and disaster recovery environments.

    • Performed periodic disaster recovery tests to ensure system robustness.

Benefits & Advantages:

  • Operational Reliability: Achieved high system availability and performance, with no major unplanned outages in over four years.

  • Service Level Assurance: Consistent meeting of agreed service levels, resulting in high user satisfaction.

  • Strategic Advisory: Ongoing commercial guidance from Cintra ensured clear understanding and compliance with Oracle licensing.