Technical Breakdown

Starting Context: CTG's Disclosure Management System (DMS) was traditionally deployed on customer-owned hardware, primarily using on-premises solutions.

Objectives of the Service Enhancement:

• Transform DMS into a more accessible 'solution-in-a-box', integrating it with Oracle Database.

• Simplify the procurement and licensing process for clients, making it more user-friendly.

• Develop a flexible, cost-effective commercial model, adapting to the 'pay-as-you-use' pricing strategy.

Cintra's Methodological Approach:

• Commercial Model Innovation:

  • Collaborated closely with CTG to understand their vision and service delivery challenges.

  • Developed a new licensing approach with Oracle, aligning with CTG’s business model and client needs.
    

• Technical Solution Design:

  • Assessed various technology options, including Oracle Engineered Systems.

  • Selected Oracle Database Appliance as the backbone for DMS-in-a-box for high performance and cost-effectiveness.

  • Tailored architecture designs to meet the diverse requirements of different networks.

• Operational and Implementation Support:

  • Handled procurement and configuration of Oracle Database Appliances.

  • Provided security hardening and remote support for software integration.

  • Offered proactive management of the infrastructure, operating system, and databases.

Benefits & Advantages:

• Streamlined Procurement Process: The single contract for hardware, application, and Oracle licensing simplified client engagements.

• Customized and Scalable Solutions: The Oracle Database Appliance enabled CTG to offer solutions tailored to each client’s specific needs.

• Enhanced Service Delivery: Continuous remote monitoring and management ensured high service levels and client satisfaction.

• Strategic Business Growth: The new service model enabled CTG to expand its market reach and strengthen customer relationships.