Services Used
Through strategic Oracle consultancy and proactive, always on monitoring, Orphans in Need was able to release the equivalent of 2 full-time employees from managing Oracle technology to focus on revenue generating activity.
24-hour on-call support ensures availability of critical donor-management database
Strategic Oracle advisory services drive high-level decision-making
Charity frees up 2FTE to focus on improving engagement with donors
Facing the pressing challenges of a legacy platform and the looming shadow of technical debt? It's time to look to the future and evolve. Dive into a world where downtime is minimized, efficiency is maximized, and the business is aligned to a flexible technology platform.
Starting Context: Orphans in Need relied on an Oracle database for managing donor information and campaign operations.
Objectives of the Oracle Support:
Secure strategic Oracle estate management.
Obtain 24/7 support for critical database systems.
Cintra's Methodological Approach:
Strategic Advisory and Support Services:
Integrated senior architects for strategic guidance on Oracle estate management.
Provided round-the-clock on-call support for the database and server systems.
Operational Support During Fundraising Campaigns:
Implemented always-on monitoring and heightened vigilance during high-profile campaigns.
Ensured system availability and performance to support increased website traffic and data load.
Benefits & Advantages:
Enhanced Focus on Fundraising: Freed up internal resources, allowing the charity to redirect efforts towards improving donor engagement and website enhancements.
Operational Cost Efficiency: Reduced in-house service costs with Cintra's 24x7 support, providing financial predictability.
Strategic Confidence: Enhanced decision-making and operational strategies for better outreach and donor management.